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Policy

Privacy & Policy

Last updated: April 25, 2026

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

We use Your Personal Data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy. This Privacy Policy has been created with the help of the Privacy Policy Generator.

Interpretation and Definitions

Interpretation

The words whose initial letters are capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:

Account means a unique account created for You to access our Service or parts of our Service.

Affiliate means an entity that controls, is controlled by, or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.

Company (referred to as either "the Company", "We", "Us" or "Our" in this Privacy Policy) refers to Limecom (Pvt.) Ltd., Gulberg Greens Gulberg Greens Block B Islamabad.

Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.

Country refers to: Pakistan

Device means any device that can access the Service such as a computer, a cell phone or a digital tablet.

Personal Data (or "Personal Information") is any information that relates to an identified or identifiable individual.

We use "Personal Data" and "Personal Information" interchangeably unless a law uses a specific term.

Service refers to the Website.

Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.

Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

Website refers to Limecom , accessible from https://limecom.ae/.

You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

  • Email address
  • First name and last name
  • Phone number
  • Address, State, Province, ZIP/Postal code, City
  • Usage Data

Usage Data

Usage Data is collected automatically when using the Service.

Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device's unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.

We may also collect information that Your browser sends whenever You visit Our Service or when You access the Service by or through a mobile device.

Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information.

  • Cookies or Browser Cookies. A cookie is a small file placed on Your Device.
  • Web Beacons. Electronic files used to track activity.

Cookies can be "Persistent" or "Session" Cookies.

Necessary / Essential Cookies

Type: Session Cookies

Administered by: Us

Cookies Policy / Notice Acceptance Cookies

Type: Persistent Cookies

Functionality Cookies

Type: Persistent Cookies

Use of Your Personal Data

  • To provide and maintain our Service, including to monitor the usage of our Service.
  • To manage Your Account.
  • For the performance of a contract.
  • To contact You.
  • To provide You with news, special offers, and general information.
  • To manage Your requests.
  • For business transfers.
  • For other purposes like data analysis and improvements.

Retention of Your Personal Data

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy.

  • User Accounts: up to 24 months after closure
  • Support tickets: up to 24 months
  • Chat transcripts: up to 24 months
  • Usage Data: up to 24 months

Transfer of Your Personal Data

Your information may be transferred to computers located outside your jurisdiction.

Delete Your Personal Data

You have the right to delete or request that We assist in deleting your Personal Data.

Disclosure of Your Personal Data

Business Transactions

Your data may be transferred in case of merger or acquisition.

Law enforcement

We may disclose data if required by law.

Other legal requirements

  • Comply with a legal obligation
  • Protect and defend the rights of the Company
  • Prevent wrongdoing
  • Protect users and public safety
  • Protect against legal liability

Security of Your Personal Data

No method of transmission over the Internet or electronic storage is 100% secure.

Children's Privacy

Our Service does not address anyone under the age of 16.

Links to Other Websites

We are not responsible for third-party websites.

Changes to this Privacy Policy

We may update Our Privacy Policy from time to time.

Contact Us

By email: support@limecom.ae

By visiting: https://limecom.ae/contact/